Politique de remboursement

Refund & Return Policy

Your satisfaction means everything to me. If something isn't right, I want to make it right.

Returns & Exchanges

I accept return requests within 14 days of the delivery date. To be eligible, items must be unworn, undamaged, and in their original packaging.

To initiate a return or exchange, please contact me at (https://intentioncharms.com/pages/contact) with your order number and reason for return. Once your request is approved, I will provide instructions on how to send your item back.

Upon receiving and inspecting the returned item, you'll have the choice of a full refund to your original payment method or an exchange for another item of equal value.

Return Shipping

If your item arrived damaged, defective, or incorrect due to our error,  I will cover the cost of return shipping in full.

If you're returning an item due to a change of mind or personal preference, return shipping costs are the responsibility of the customer.

Custom & Personalized Pieces

Custom and personalized orders are made specifically for you and are therefore final sale. I am unable to accept returns or exchanges on these items unless they arrive damaged or defective.

Damaged or Defective Items

If your order arrives damaged, please reach out to me within 48 hours of delivery with a photo of the item and packaging. I'll make it right.

Any refunds will be issued upon return of the item, after inspection and within 7 business days.

Questions?

Reach out to us via our contact page (https://intentioncharms.com/pages/contact) with your order number — I personally read and respond to every email.