Shipping policy

Shipping Policy

Last updated: October 5, 2026

Processing Time

All orders are processed within 1–3 business days of payment confirmation. Orders are not processed or shipped on weekends or holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Destinations

We currently ship within Canada only. We hope to expand to international shipping in the future.

Delivery Times

Once shipped, orders typically arrive within 5–10 business days depending on your location. Delivery times are estimates and are not guaranteed. Remote areas may experience longer delivery times.

Shipping Costs

Shipping costs, including any applicable free-shipping offers, are displayed at checkout before you complete your purchase.

US Tariffs/Duties

We currently ship to Canada and the United States. For U.S. orders, tariffs are prepaid and included in our prices or shipping costs. You will not incur additional costs upon delivery. We handle everything.

Order Tracking

Once your order ships, you'll receive an email with your tracking number. You can use this to monitor your delivery through the carrier's website.

Delays

Intention Charms is not responsible for shipping delays caused by the carrier, weather, customs, or other circumstances beyond our control. If your order is significantly delayed, please reach out via our contact page and we'll do our best to help.

Lost or Stolen Packages

If your tracking shows delivered but you haven't received your package, please check with neighbors and your local post office first. If the package cannot be located, contact us within 7 days of the marked delivery date and we will work with you to resolve the issue.